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The American Airlines flight returned to John F. Kennedy Airport two hours after departure to drop off a passenger who called one of the flight attendants a “waiter” who got angry and decided to go on principle. According to Livemint, the airline later apologized to the passenger and paid compensation for the conflict.
The passenger who “made the mess” was Joel Gansham, who was traveling business class on Flight 2557 from New York to Georgetown, Guyana. Before takeoff, Gansham asked the flight attendant to help him put his luggage in the overhead compartment, as he allegedly had recently undergone spinal surgery.
The flight attendant said, “No, I don’t do that, I’m paid too little to provide such services. If you don’t like it, you can always use another airline,'” Gansham said. According to the man, another crew member did help him with the luggage.
During the flight, when the same flight attendant offered the man a drink, he didn’t answer at first, in order not to provoke a conflict, as he put it. But when pressed again, he replied, “No thanks, waiter.”
The flight attendant replied that he was not a waiter and added that he “could turn the plane around and bring the passenger back to New York.” Gunsham claims he told the flight attendant, “You must be God. Well, do it!”
Conflict over pride
A little later, the pilot announced that the plane was returning to JFK Airport, where Gunsham was dropped from the plane. After that, he was interrogated by law enforcement officers, but released without charges.
An American Airlines spokesman called Gunsham a “disturbing passenger” who forced the flight to be turned around.
“Safety and reliability are our top priorities, and we thank our customers for their understanding and team members for their professionalism in managing a difficult situation,” the airline said.
On the subject: Travel smart: 15 things to do before flying on an airplane
However, Gansham disagreed with this characterization. “There was no disruption or disorder. I didn’t even get up. There was no argument, no clash, no one touched each other. There weren’t even big words. It’s just a flight attendant’s ego,” he said in the video.
Two days after the flight, the airline apologized and gave Gunsham 10,000 free miles as compensation.
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The plane was turned around in the middle of the way because of one word of the passenger, which the flight attendant did not like
The American Airlines flight returned to John F. Kennedy Airport two hours after departure to drop off a passenger who called one of the flight attendants a “waiter” who got angry and decided to go on principle. According to Livemint, the airline later apologized to the passenger and paid compensation for the conflict.
The passenger who “made the mess” was Joel Gansham, who was traveling business class on Flight 2557 from New York to Georgetown, Guyana. Before takeoff, Gansham asked the flight attendant to help him put his luggage in the overhead compartment, as he allegedly had recently undergone spinal surgery.
The flight attendant said, “No, I don’t do that, I’m paid too little to provide such services. If you don’t like it, you can always use another airline,'” Gansham said. According to the man, another crew member did help him with the luggage.
During the flight, when the same flight attendant offered the man a drink, he didn’t answer at first, in order not to provoke a conflict, as he put it. But when pressed again, he replied, “No thanks, waiter.”
The flight attendant replied that he was not a waiter and added that he “could turn the plane around and bring the passenger back to New York.” Gunsham claims he told the flight attendant, “You must be God. Well, do it!”
Conflict over pride
A little later, the pilot announced that the plane was returning to JFK Airport, where Gunsham was dropped from the plane. After that, he was interrogated by law enforcement officers, but released without charges.
An American Airlines spokesman called Gunsham a “disturbing passenger” who forced the flight to be turned around.
“Safety and reliability are our top priorities, and we thank our customers for their understanding and team members for their professionalism in managing a difficult situation,” the airline said.
On the subject: Travel smart: 15 things to do before flying on an airplane
However, Gansham disagreed with this characterization. “There was no disruption or disorder. I didn’t even get up. There was no argument, no clash, no one touched each other. There weren’t even big words. It’s just a flight attendant’s ego,” he said in the video.
Two days after the flight, the airline apologized and gave Gunsham 10,000 free miles as compensation.
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